FAQ

ORDERS
HAS MY ORDER BEEN PROCESSED CORRECTLY IF I HAVE NOT RECEIVED THE CONFIRMATION EMAIL?

If the payment method you used to place the order has been charged, but you haven't received the confirmation email, don't worry, your order has been processed correctly.

To find the confirmation email, check your spam folder, check that you have entered your email address correctly and if you still haven't received it, write us at info@kuurth.com so we can help you.

CAN I MODIFY THE PRODUCTS IN MY ORDER?

Modifications can be made to items as long as the order has not been shipped. To do so, please contact us at info@kuurth.com so we can help you.

CAN I CANCEL MY ORDER?
  • If your order has not yet been shipped, there is no problem to cancel your order and we will refund the full amount.
  • If your order is already on its way, it cannot be cancelled, you will have to process a return.

If you have any questions, please contact us at info@kuurth.com so we can help you.


SHIPMENTS
WHAT IF I WANT TO CHANGE MY DELIVERY ADDRESS?

Changes in the shipping address can be made as long as the order has not been shipped.

For any changes to the shipping address, please contact us at info@kuurth.com so we can help you.

IN WHICH COUNTRIES DO YOU DELIVER?

At the moment we deliver to the following countries:

Australia
Austria
Argentina

Belgium
Brazil

Canada
Chile

Denmark
United Arab Emirates

Finland
France
Germany
Ireland
Italy
Japan
Luxembourg
Mexico

New Zealand
Netherlands
Norway
Poland
Portugal

Sweden
Switzerland
Spain

United States
United Kindgom

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

All orders with the exception of orders containing a "Pre-order" product are prepared the next business day from the order confirmation date, and shipped the next business day. This may vary during sales or promotional seasons. Orders containing "Pre-order" products have a specific preparation time that is communicated during the checkout process.

To see our shipping times for each country click on this link.

HOW CAN I TRACK MY SHIPMENT?

When your order is shipped you will receive an email with the tracking number along with this link so you can track your order.


RETURNS AND EXCHANGES
IN WHICH CASE CAN I MAKE A RETURN OR EXCHANGE?

To be able to make an exchange or a return, the following conditions must be met:

- The products to be returned must be within the deadline for exchanges and returns. This period is 30 calendar days from the date of delivery of the order.

- The products to be returned must be in perfect condition and must not have been used.

In the event that the returned product is not in perfect condition, Kuurth reserves the right to make a partial refund of the amount of the product.

Despite the different control processes, if you have not received all the items of your order, no refunds will be made, a new shipment will be made with the missing products.

HOW CAN I MAKE A RETURN OR EXCHANGE?

To request the processing of a return, please send us an email to info@kuurth.com indicating your order number or full name and attaching a photo of the product you want to return. Our customer service team will evaluate your case and respond as soon as possible.

It is the direct responsibility of the customer to provide adequate packaging during the return transport and that it arrives in perfect condition. The customer is responsible for the condition of the product until it is received at Kuurth.

WHAT IS THE COST OF A RETURN OR EXCHANGE?

If the reason for the return or exchange is because you are not satisfied with the products or you want to change the size, you will have to pay the return or exchange shipping costs.

If the reason for the return or exchange is due to a fault in the product, you must contact us the same day of receipt of the package to the following email: info@kuurth.com, our customer service team will evaluate your case and offer you a solution if appropriate.

HOW AND WHEN WILL I RECEIVE MY RETURN OR EXCHANGE?

Once we receive the returned products and check the condition of the products, if they are in perfect condition:

  • The corresponding refund will be made which you will receive within 1 to 3 working days in the same payment method with which you placed your order.
  • And in the case of exchanges, the new shipment of the exchanged products will be processed the next business day.

If you have any questions, please do not hesitate to contact us.